Terms of Service

1. About Our Services

Juy Transport Bali provides and coordinates private transportation, travel services, and curated experiences throughout Bali. Our services include airport transfers, private drivers, premium transportation, wedding and corporate transportation, shuttle services, private tours, customized tours, ATV adventures, rafting, Mount Batur experiences, trekking, snorkeling, diving, Lovina trips, Ubud tours, Nusa Penida excursions, and other travel and tourism experiences offered or arranged by Juy Transport Bali.

2. Booking

Customers may request a booking through our website, WhatsApp, telephone, email, or other official communication channels. A booking is not considered confirmed until Juy Transport Bali has confirmed it and, where applicable, received the required deposit or payment.

Customers are responsible for providing accurate names, contact details, travel dates, pickup and drop-off locations, passenger numbers, flight information, selected services, and special requests.

3. Availability

All bookings are subject to vehicle, driver, guide, activity, and service availability. A booking request does not automatically guarantee availability.

4. Prices and Quotations

Prices may vary depending on service type, vehicle, travel date, duration, passenger numbers, route, special requests, peak-season demand, and third-party fees. Additional expenses outside the agreed service may be charged separately.

5. Payment and Deposits

Payment may be made through cash, bank transfer, card, or other available payment methods. Certain bookings, including multi-day tours and peak-season dates, may require a deposit. The remaining balance must be paid according to the booking terms communicated to the customer.

6. Cancellation and Rescheduling

Cancellation and rescheduling conditions may vary depending on the service, booking type, supplier, activity operator, travel date, and amount paid. Customers should contact Juy Transport Bali as soon as possible when they need to change or cancel a booking. Third-party operator policies may also apply.

7. Airport Transfers

Customers should provide accurate flight information where applicable. Flight delays, cancellations, missed flights, airport restrictions, or circumstances outside our reasonable control may affect scheduled pickups.

8. Driver and Vehicle Services

Vehicles may be substituted with another vehicle of similar or appropriate class when necessary due to maintenance, operational requirements, safety concerns, availability, or circumstances beyond our reasonable control. Drivers may reasonably adjust routes or schedules for safety, traffic, road conditions, weather, or local restrictions.

9. Passenger Responsibilities

Customers are expected to behave respectfully, follow reasonable safety instructions, use vehicles and equipment responsibly, keep personal belongings secure, provide accurate booking information, arrive at agreed pickup locations on time, and follow applicable laws and local regulations.

10. Personal Belongings

Customers are responsible for personal belongings during transportation, tours, and activities. We are not responsible for lost, stolen, or forgotten items except where required by applicable law. If an item is found, we will make reasonable efforts to assist with its return.

11. Tours and Adventure Activities

Some services may involve physical activities or inherent risks, including trekking, rafting, ATV riding, snorkeling, diving, boat trips, Jeep tours, Bali Swing, and other outdoor activities. Customers must follow safety instructions from the relevant guide, operator, or activity provider. Certain activities may have age, health, weight, experience, or other eligibility requirements.

12. Weather and Unforeseen Conditions

Traffic, weather, road conditions, natural events, government restrictions, airport operations, port conditions, and other circumstances may affect travel arrangements. We may modify, delay, reschedule, or cancel a service when reasonably necessary for safety or operational reasons.

13. Force Majeure

Juy Transport Bali shall not be considered responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, natural disasters, traffic restrictions, road closures, government regulations, strikes, accidents, airport or port disruptions, public emergencies, security incidents, or other unforeseen events.

14. Changes to Itinerary

Customers may request changes to private or custom itineraries. Changes may involve additional travel time, entrance fees, parking, overtime, availability, or other additional charges. Drivers or guides may reasonably adjust itineraries for safety, traffic, weather, local restrictions, or time limitations.

15. Overtime and Additional Services

Services booked for a specific period may incur overtime charges when extended. Additional stops, destinations, passengers, waiting time, route changes, or services not included in the original booking may also incur additional charges.

16. Third-Party Services

Some experiences may be provided by independent third-party operators or partners, such as boat operators, rafting companies, trekking guides, activity providers, attractions, or restaurants. These providers may have their own terms, safety requirements, cancellation policies, and eligibility requirements.

17. Website Information

We aim to keep website information accurate and current. However, prices, vehicle availability, itineraries, schedules, images, services, and other information may change without prior notice. Website content does not guarantee that a particular vehicle, driver, activity, itinerary, or service will always be available.

18. Website Use

You agree not to use the website for unlawful purposes, attempt unauthorized access, introduce malicious software, copy or misuse website content without permission, interfere with website security, or submit false or misleading information.

19. Intellectual Property

Unless otherwise stated, website text, branding, logos, graphics, photographs, design elements, and other materials belonging to Juy Transport Bali may not be reproduced, copied, modified, distributed, or commercially used without prior permission.

20. Limitation of Liability

To the extent permitted by applicable law, Juy Transport Bali will not be responsible for losses or damages arising from circumstances outside our reasonable control, including traffic, weather, road closures, flight disruptions, third-party operators, or other unforeseen circumstances. Nothing in these Terms excludes or limits liability where prohibited by applicable law.

21. Customer Safety

Customer safety is a priority. We may take reasonable steps to protect customers, including changing routes, vehicles, schedules, or activities when circumstances indicate that doing so is necessary. Customers must comply with reasonable safety instructions.

22. Complaints and Customer Support

If you experience a problem during your booking or service, please contact Juy Transport Bali as soon as reasonably possible. Prompt communication gives us the best opportunity to investigate and provide an appropriate solution.

23. Privacy

Personal information provided to Juy Transport Bali is handled according to our Privacy Policy.

24. Governing Law

These Terms shall be interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia. Any dispute should first be addressed through good-faith communication. Where a dispute cannot be resolved amicably, it may be addressed through the appropriate legal process under applicable Indonesian law.

25. Changes to These Terms

Juy Transport Bali may update these Terms from time to time. The updated version will be published on this page with a revised “Last Updated” date.

26. Contact Us