Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us or request a booking, including:

• Full name
• Phone number or WhatsApp number
• Email address
• Travel date
• Selected service
• Pickup and drop-off information
• Hotel, villa, or accommodation details
• Flight information, where relevant
• Number of passengers
• Special requests or preferences
• Other information provided through our booking form, WhatsApp, email, or other channels

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Process and confirm transportation or tour bookings
• Contact you regarding your booking or inquiry
• Arrange drivers, vehicles, guides, activities, and other services
• Coordinate airport pickups and drop-offs
• Provide customer support
• Confirm payments and deposits
• Customize itineraries according to your requests
• Communicate important changes to your booking
• Improve our services and website
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information to third parties. To provide our services, we may share relevant information with trusted service providers or partners when necessary to fulfill your booking, including drivers, guides, transportation providers, activity operators, hotels or accommodation partners, payment providers, and communication or technology providers.

We may also disclose information when required by law, legal proceedings, government authorities, or when reasonably necessary to protect our rights, customers, staff, or business.

4. WhatsApp and Other Communication Channels

Customers may contact Juy Transport Bali through WhatsApp, email, telephone, or other communication platforms. Third-party platforms may process your information according to their own privacy policies and terms. We recommend avoiding unnecessary sensitive personal information in messaging services.

5. Payment Information

Depending on the booking, we may accept payment through cash, bank transfer, card, or other available payment services. Payment information processed by third-party providers may be subject to their own privacy policies and security practices.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand visitor activity, remember preferences, and improve the user experience. You may control or disable cookies through your browser settings.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain booking records, handle customer service matters, meet business requirements, resolve disputes, and comply with applicable legal obligations.

9. Your Privacy Rights

Depending on applicable law, you may have rights to request access, correction, deletion of certain information, information about how your data is used, or withdrawal of consent where processing is based on consent. Some requests may be subject to legal or operational limitations.

10. Children's Privacy

Our services are intended to be arranged by adults or with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children for independent use of our services.

11. Third-Party Websites

Our website may contain links to third-party websites, maps, payment providers, social media platforms, or other external services. Juy Transport Bali is not responsible for the privacy practices or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us